For Intercom teams using Fin AI
Real analytics
for Intercom Fin
Intercom's native reporting tells you Fin's resolution rate. We tell you why it's not higher — and exactly what to do about it.
The problem
Fin gives you a number.
Not the full picture.
“Fin resolved 71% of conversations last month.”
You don't know which topics are failing, which agents handle Fin's mistakes, or if your last KB update did anything. So you guess.
“API errors fail 78% of the time — 340 extra handoffs/month, fixable with 2 articles.”
You know exactly what to fix Monday morning. And you can measure if it worked.
What you'll discover
Insights you never had.
handoffs/month from one failing topic
fixable with 2 KB articles
resolution improvement you can now measure
week-over-week tracking
topics causing 60% of all Fin handoffs
topic failure analysis
saved every week on manual reporting
automated daily sync
How it works
Setup in 3 steps.
01
Connect Intercom
One-click OAuth. No code, no configuration. Your Fin data syncs within minutes.
02
We pull the data
Daily sync via Intercom's API. Performance, topics, trends — structured and ready.
03
You take action
Dashboard + weekly email digest. Know what to fix before it becomes a bigger problem.
Topic failure analysis
See where Fin
is losing.
Drill into every topic. See which ones fail — and how many agent conversations that costs you each month.
340 conversations sent to agents this month
Proactive insights
We tell you
before you notice.
Resolution drops, knowledge gaps, wins worth replicating — surfaced automatically so nothing compounds.
Resolution drop detected
Billing topics dropped 8% this week — 44 more handoffs than last week.
3 knowledge base gaps found
Fin has no articles covering these topics. 120 conversations affected this month.
KB update worked
Last week's pricing article improved resolution by +14%. 60 fewer handoffs.
Weekly email digest
Monday morning,
you already know.
A clean summary lands in your inbox every Monday. What changed, what needs attention, what's improving. Share it with your team — no login required.
Fin Analytics · AsyncQuery
Weekly Fin Report — w/c March 10
Resolution
Handoff
Conversations
Top failures this week
Recommended action
Create a KB article on custom workflows — it could save 340 handoffs/month.
Trends over time
Is Fin getting better
or worse?
Track resolution rate week-over-week. See if your KB changes are working — or if something broke.
Current
73%
12w ago
58%
Change
+15%
Flexible exports
Your data,
your format.
Export topic failures, conversations, or weekly trends to CSV, PDF, Slack, or email. No login required for your team.
Format
Preview
custom_workflows,82%,340,↑
api_errors,78%,218,→
integrations,71%,175,↓
data_export,58%,92,↓
... 14 more rows
Knowledge base gap detector
Know exactly
what to write.
Which articles are missing, what customers are actually asking, and what to write to fix it — so your next KB update actually moves the needle.
What customers are asking
Suggested article outline